Help Centre

citinow FAQ – Your Questions Answered

Whether you are new to citinow or a regular player, this FAQ covers everything — from creating your account and making your first deposit, to understanding how the games work and getting your winnings out fast. Read through the sections below or use the search to find what you need.

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What Do You Need Help With?

Jump straight to the topic that matters most to you. Each section below covers the most common citinow questions in that area.

Registration & Account

How to sign up, verify your account, reset your password, and manage your profile settings. Everything you need to get started on citinow from day one.

New Players
Deposits & Withdrawals

Accepted payment methods, minimum and maximum limits, how long deposits and withdrawals take, and what to do if a transaction is delayed.

Payments
Games & Betting

How Dragon Master, Circle, Monster Hi-Lo, Super Fruit Machine, and the sports betting section work. Rules, round lengths, and how results are determined.

Games
Bonuses & Promotions

Welcome bonus terms, wagering requirements, cashback offers, reload bonuses, and how to claim each promotion without missing out on any value.

Bonuses
App & Mobile

How to download and install the citinow Android app, troubleshoot installation issues, and get the best mobile experience on any device.

Mobile
Responsible Gaming

Deposit limits, session reminders, self-exclusion tools, and how citinow supports players who want to keep their gaming activity under control.

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Full FAQ

All citinow Questions & Answers

Below you will find detailed answers to the most common citinow questions. We have organised them by topic so you can scroll to the section that is most relevant to you. If you cannot find what you are looking for, contact our support team at [email protected] and we will get back to you within two hours.

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Responsible Gaming

Registration & Account

Go to citinow.bid and click the Register button in the top right corner. You will be asked to enter your mobile phone number and choose a password. Once you submit the form, your citinow account is created immediately — no email verification, no waiting period. You can log in and start exploring the game lobby right away. The whole registration process takes under two minutes on any device.

Yes. You must be at least 18 years old to register and play on citinow. This is a firm requirement and applies to all players regardless of location. citinow takes responsible gaming seriously and reserves the right to request age verification at any point. Accounts found to belong to underage players will be closed and any funds returned.

On the citinow login page, click the "Forgot Password" link below the login form. Enter the phone number associated with your account and follow the steps to set a new password. If you run into any issues during the reset process, contact citinow support at [email protected] with your registered phone number and the team will assist you directly.

No. Each player is allowed one citinow account only. Creating multiple accounts is a violation of the citinow terms and conditions and can result in all accounts being suspended and balances forfeited. If you have accidentally created a duplicate account, contact support immediately to have the situation resolved before it affects your main account.

Account detail changes — including phone number updates — need to be handled through citinow customer support. This is to protect your account from unauthorised changes. Email [email protected] from your registered contact and provide the details you want updated. The team will verify your identity and process the change promptly.

Deposits & Withdrawals

citinow accepts bKash, Nagad, and Rocket for both deposits and withdrawals. These are the three most widely used mobile banking platforms in Bangladesh and they are all fully supported on citinow. You do not need a bank account or credit card — just your mobile banking app and your citinow account. All transactions are processed in Bangladeshi Taka (BDT).

The minimum deposit on citinow is 100 BDT. This low entry point means you can start playing without committing a large amount upfront. There is no maximum deposit limit for standard accounts, though very large deposits may require additional verification as part of citinow's standard security checks.

Most citinow withdrawals are processed within a few hours of the request being submitted. In most cases, funds arrive in your bKash, Nagad, or Rocket account the same day. During peak periods or if additional verification is needed, processing can take up to 24 hours. If your withdrawal has not arrived after 24 hours, contact citinow support with your transaction reference number.

citinow does not charge any fees on deposits or withdrawals from its side. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their standard transaction fees depending on the type of transfer. Check your mobile banking app for their current fee schedule. citinow has no control over third-party provider fees.

First, check that the transaction was completed successfully in your mobile banking app and that the funds left your account. If the transaction shows as successful on your end but has not appeared in your citinow wallet after 30 minutes, contact support at [email protected]. Include your citinow username, the amount, the payment method used, and the transaction ID from your mobile banking app. The team will trace the payment and credit your account manually if needed.

Games & Betting

citinow currently offers Dragon Master, Circle, Monster Hi-Lo, Super Fruit Machine, Volleyball betting, and a full sports betting section covering cricket, football, kabaddi, and more. New games are added regularly — keep an eye on the game lobby for the latest additions. All games are available immediately after registration with no download required on desktop.

Dragon Master is a prediction game where you choose a dragon and predict the outcome of each round. The multiplier climbs as the round progresses and you can cash out at any point to lock in your winnings. If you wait too long and the dragon falls, you lose your stake for that round. Rounds are short — usually under 60 seconds — and the minimum bet is low, making it accessible for all types of players.

Yes. citinow uses a certified random number generation (RNG) system for all prediction games. Every round generates a unique outcome hash that you can verify after the round ends. This provably fair system means no result can be altered once a round has started. The verification process is open to all players and the methodology is documented in the citinow terms and conditions.

Monster Hi-Lo is a card prediction game. You are shown a card and you predict whether the next card will be higher or lower. Each correct prediction increases your multiplier. You can cash out at any point to collect your accumulated winnings. If your prediction is wrong, you lose your stake for that round. The game is simple to learn but the tension of deciding when to cash out makes it genuinely exciting.

Yes. Your complete game and betting history is available in your citinow account under the History section. You can filter by game, date range, and outcome. Every round and every bet is recorded with the stake amount, result, and payout. This makes it easy to track your activity, review your spending, and stay in control of your gaming habits.

Bonuses & Promotions

New citinow players receive a 100% match bonus on their first deposit. This means if you deposit 500 BDT, citinow adds another 500 BDT to your wallet — giving you 1000 BDT to play with. The welcome bonus applies across all citinow games including prediction games, slots, and sports betting. Wagering requirements apply before the bonus amount can be withdrawn.

Wagering requirements mean you need to play through the bonus amount a set number of times before you can withdraw it as cash. The exact multiplier is stated in the terms of each promotion. For example, a 10x wagering requirement on a 500 BDT bonus means you need to place 5,000 BDT in total bets before the bonus converts to withdrawable cash. All citinow games contribute to wagering requirements, though the contribution rate may vary by game type.

Yes. citinow runs regular promotions for existing players including reload bonuses on subsequent deposits, cashback on losses, and game-specific free rounds. New promotions are announced in the promotions section of the website and are sometimes tied to specific game launches or sporting events. Check the promotions page regularly so you do not miss out on any active offers.

Bonuses are usually credited automatically within a few minutes of a qualifying deposit. If your bonus has not appeared after 15 minutes, check that your deposit met the minimum amount required for the promotion and that you did not already claim the same bonus previously. If everything looks correct and the bonus is still missing, contact support at [email protected] with your deposit details and the promotion name.

App & Mobile

The citinow Android app is available as a direct APK download from the citinow website. Go to the App page, download the APK file, and install it on your Android device. You may need to enable "Install from unknown sources" in your device settings before the installation will proceed — this is a standard Android security setting and is safe to enable for trusted sources like citinow. The app is not currently available on the Google Play Store.

There is no dedicated iOS app at this time. However, iPhone users can access the full citinow experience through the Safari mobile browser. For a near-app experience, open citinow.bid in Safari, tap the Share button, and select "Add to Home Screen." This creates a shortcut on your home screen that opens citinow in full-screen mode without the browser toolbar — it behaves very similarly to a native app.

The most common reason the citinow APK fails to install is that "Install from unknown sources" is not enabled on your device. Go to Settings → Security (or Privacy on some devices) and toggle on the option to allow installations from unknown sources. If the installation still fails, check that you have enough storage space on your device and that you downloaded the APK from the official citinow website. If problems persist, contact support for a direct download link.

citinow games are optimised for mobile data efficiency. Prediction games like Dragon Master and Circle use very little data per round — typically less than a standard webpage load. Sports betting pages are also lightweight. If you are on a limited data plan, you can comfortably play citinow games without worrying about burning through your allowance. The app also caches assets locally to reduce repeat data usage.

Responsible Gaming

You can set daily, weekly, or monthly deposit limits from your citinow account settings. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours — this cooling-off period is intentional and designed to prevent impulsive decisions. Reducing a limit takes effect immediately. citinow encourages all players to use these tools as part of a healthy gaming routine.

Yes. citinow offers a self-exclusion tool that lets you temporarily suspend your account for a set period — from 24 hours up to several months. During a self-exclusion period, you cannot log in, deposit, or place bets. Your account and balance are preserved and you can return when the exclusion period ends. If you need a permanent exclusion, contact support and the team will close your account and return any remaining balance.

Yes. You can set a session time reminder in your account settings. Once the reminder is active, citinow will display a notification when you have been playing for the duration you specified. This is a useful tool for players who want to keep their gaming sessions within a set time frame. The reminder does not force you to stop — it simply alerts you so you can make an informed decision about whether to continue.

Still have a question that is not covered here? Email us at [email protected] and our support team will respond within two hours.

About citinow Support

How citinow Handles Player Support

The citinow FAQ is the fastest way to get answers to common questions, but it is not the only support option available to players. citinow operates a dedicated customer support team that is available around the clock. Whether you have a question about a pending withdrawal, a bonus that did not credit correctly, or a technical issue with one of the citinow games, the support team is trained to resolve issues quickly and without unnecessary back-and-forth.

The primary support channel is email at [email protected]. When you contact citinow support, include as much detail as possible — your username, the date and time of the issue, the game or transaction involved, and any error messages you saw. The more context you provide, the faster the team can identify and fix the problem. Most issues are resolved within two hours during normal operating hours.

For account security issues — such as a suspected unauthorised login or a problem with your password reset — citinow support treats these as high priority and aims to respond within 30 minutes. If you believe your citinow account has been compromised, contact support immediately and do not attempt to log in multiple times, as repeated failed login attempts can trigger a temporary account lock.

citinow will never ask for your password via email or chat. If you receive a message claiming to be from citinow and asking for your login credentials, do not respond — report it to [email protected] immediately.

citinow also maintains a detailed terms and conditions page and a privacy policy that cover the legal and technical aspects of how the platform operates. If you have a question about data handling, account closure, or dispute resolution, these documents are the authoritative reference. The citinow FAQ is designed to give you practical, plain-language answers — but for formal matters, the terms and conditions take precedence.

One area where citinow gets a lot of questions is around the citinow app. The Android APK is updated regularly to add new features, fix bugs, and improve performance. When a new version is available, you will see a notification inside the app prompting you to update. Updates are downloaded and installed the same way as the original installation — download the new APK from the citinow website and install it over the existing version. Your account data and settings are preserved through updates.

Finally, citinow is committed to responsible gaming and the FAQ reflects that. The responsible gaming section above covers the tools available to players who want to manage their activity. citinow believes that gaming should be enjoyable and within budget. If you ever feel that your gaming is becoming a problem, use the self-exclusion tools or contact support — the citinow team will help without judgement.

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