Your privacy matters to citinow. This Privacy Policy explains exactly what personal data we collect when you use the citinow platform, why we collect it, how we use it, and what rights you have over your own information. We've written it in plain language — no legal jargon, no vague promises.
citinow uses SSL encryption and strict access controls to protect every piece of data you share with us.
Register SecurelySummary: citinow collects only the data it needs to operate your account, process payments, and keep the platform secure. We do not sell your personal data to third parties. You have the right to access, correct, or delete your data at any time by contacting our support team.
This Privacy Policy applies to all users of the citinow platform, including the website at citinow.bid and the citinow mobile app. It explains how citinow collects, stores, uses, and protects the personal data of its members and visitors.
When you register an account on citinow, make a deposit, place a bet, or contact our support team, you share personal information with us. We take that responsibility seriously. This policy is our commitment to being transparent about what we do with your data and why.
By using the citinow platform, you confirm that you have read and understood this Privacy Policy. This policy should be read alongside the citinow Terms and Conditions and Responsible Gaming Policy.
If you have any questions about how citinow handles your personal data, you can contact us at any time via live chat or by emailing [email protected].
citinow collects personal data in several ways — directly from you when you register or use the platform, automatically when you browse the site, and from third parties such as payment processors when you make a transaction. Here is a breakdown of the categories of data we collect:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, username | Registration form |
| Contact Data | Mobile number, email address | Registration form, account settings |
| Verification Data | Government ID, selfie, proof of payment method | KYC verification process |
| Financial Data | bKash/Nagad number, transaction history, deposit amounts | Payment processing |
| Technical Data | IP address, device type, browser, operating system | Automatic collection via cookies and logs |
| Usage Data | Pages visited, games played, bets placed, session duration | Platform analytics |
| Communications Data | Support chat transcripts, emails sent to citinow | Customer support interactions |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is strictly necessary for responsible gaming purposes and you have given explicit consent.
citinow uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a member. We do not use your data for purposes that are unrelated to your citinow account. Specifically, we use your data to:
citinow will only send you marketing communications if you have opted in to receive them. You can opt out at any time by updating your notification preferences in your account settings or by contacting support.
citinow processes your personal data on one or more of the following legal bases, depending on the specific purpose:
citinow does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:
Important: Any third party that receives your data from citinow is required to handle it securely and in accordance with applicable data protection laws. citinow does not authorise third parties to use your data for their own marketing or commercial purposes.
citinow uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. Here is how citinow uses cookies:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the citinow platform. For more details on the specific cookies we use, contact our support team.
citinow retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. Specific retention periods are as follows:
When data is no longer required, citinow deletes it securely or anonymises it so that it can no longer be linked to you as an individual.
As a citinow member, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected]. We will respond to all valid requests within 30 days.
citinow will never charge a fee for handling a data rights request unless the request is clearly unfounded or excessive. In those cases, we will explain our reasoning before applying any charge.
citinow takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include:
In the unlikely event of a data breach that affects your personal data, citinow will notify you as soon as reasonably practicable and will take immediate steps to contain and investigate the breach.
Your Role in Security: citinow's security measures are most effective when you also take steps to protect your account. Use a strong, unique password for your citinow account, enable two-factor authentication, and never share your login credentials with anyone.
The citinow platform is strictly for adults aged 18 and over. citinow does not knowingly collect personal data from anyone under the age of 18. If we discover that a person under 18 has registered an account or provided personal data, we will immediately close the account and delete all associated data.
If you believe that a minor has registered on citinow, please contact us immediately at [email protected] so we can investigate and take appropriate action.
citinow may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make significant changes, we will notify registered members via email or an in-platform notification before the changes take effect.
The date at the top of this page always shows when the policy was last updated. We recommend reviewing this page periodically so you are always aware of how citinow handles your personal data. Your continued use of the platform after any update constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way citinow handles your personal data, please get in touch with our team:
We aim to respond to all privacy-related enquiries within 5 business days. For formal data rights requests, we will respond within 30 days as required by applicable law.
Member Rights
citinow gives every member full control over their personal data. Here's a quick overview of the rights you can exercise at any time.
Request a full copy of the personal data citinow holds about you, delivered securely within 30 days.
If any information we hold is wrong or out of date, you can ask us to fix it at any time.
Ask citinow to erase your personal data, subject to legal retention requirements.
Receive a portable copy of your data in a structured, machine-readable format.
Stop citinow from using your data for direct marketing at any time, no questions asked.
Pull back any consent you've given for optional data processing without affecting your account.
Our Commitments
Every connection between your device and citinow is protected by SSL/TLS encryption. Your login credentials, payment details, and personal information are never transmitted in plain text. Even if someone intercepts the connection, they cannot read your data.
citinow does not sell, rent, or trade your personal information to advertisers, data brokers, or any other third party. Your data is used only to operate your account and improve the citinow platform. That's a commitment we take seriously.
Only authorised citinow staff can access member data, and only when it is necessary for their specific role. All staff with data access undergo regular training on data protection. Access logs are maintained and reviewed regularly for any anomalies.
citinow keeps your data only for as long as it is needed. Once the retention period for a category of data expires, it is securely deleted or anonymised. We don't hold onto data indefinitely — only what the law requires and what is necessary for your account.
citinow will only send you promotional messages if you have explicitly opted in. You can change your marketing preferences at any time from your account settings. Opting out takes effect immediately — you won't receive another marketing message after you opt out.
citinow conducts regular security audits and penetration tests to identify and fix vulnerabilities before they can be exploited. Our security team monitors the platform around the clock for unusual activity, and any potential breach triggers an immediate response protocol.